Dashboard

Overview
🔔
❓
📞
Active Voice Lines
247
↑ 12 since last month
🌐
Network Circuits
18
Across 6 locations
⏱️
Avg. Uptime (MTD)
99.99%
↑ 0.01% vs prior month
🎧
Open Tickets
3
1 high priority

Service Health Overview

View all →
📞
UCaaS Platform
Unified Communications
100% Operational
🔀
SIP Trunking
Voice Connectivity
100% Operational
🌐
SD-WAN
Software-Defined WAN
99.98% Operational
🛡️
SASE / Managed Security
Secure Access Service Edge
100% Operational
☎️
CCaaS
Contact Center
99.99% Operational
📱
Microsoft Teams Direct Routing
Teams Voice Integration
100% Operational

Recent Activity

Ticket #4821 resolved
SIP trunk config update — 22 min ago
Invoice #INV-2026-0228 generated
Monthly billing — 2 hours ago
Bandwidth spike detected
Chicago HQ, SD-WAN — 5 hours ago
Scheduled maintenance completed
UCaaS platform — Yesterday
New user provisioned
ext. 4102 — 2 days ago
STIR/SHAKEN attestation updated
Full A-level — 3 days ago

30-Day Uptime — All Services

Feb 1 Feb 28
Operational Degraded Outage

Bandwidth Utilization

Peak: 842 MbpsAvg: 412 MbpsCapacity: 1 Gbps

Current Service Status

ServiceTypeStatusUptime (30d)Last Incident
UCaaS PlatformVoiceOperational100.00%None this period
SIP TrunkingVoiceOperational100.00%None this period
Next-Gen POTSVoiceOperational100.00%None this period
CCaaS Contact CenterVoiceOperational99.99%Feb 14 — Brief queue delay
Teams Direct RoutingVoiceOperational100.00%None this period
SD-WAN OverlayNetworkOperational99.98%Feb 14 — Path failover event
SASE GatewaySecurityOperational100.00%None this period
DIA / InternetNetworkOperational100.00%None this period
Managed FirewallSecurityOperational100.00%None this period

Scheduled Maintenance

DateWindowServiceImpactStatus
Mar 7, 202602:00–04:00 CSTUCaaS PlatformPossible brief call drops during failoverScheduled
Mar 14, 202601:00–03:00 CSTSD-WAN FirmwareNo expected downtime — rolling upgradeScheduled

Recent Incident History

SD-WAN path failover — Chicago HQ
Feb 14, 2026 · Duration: 8 min · Impact: Minor · Resolved automatically
CCaaS queue processing delay
Feb 14, 2026 · Duration: 3 min · Impact: Minimal · Auto-recovered
SIP trunk registration timeout — Dallas office
Jan 28, 2026 · Duration: 12 min · Impact: Minor · Config corrected by NOC
✓
Circuits Monitored
18
All healthy
📶
Avg. Latency
14 ms
↓ 2ms vs last week
📉
Packet Loss
0.01%
Within SLA threshold
🔔
Active Alerts
1
Warning level

Monitored Locations

Chicago HQ
SD-WAN + DIA · 1 Gbps · Latency: 8ms
Bandwidth: 62% utilized
Dallas Office
SD-WAN + DIA · 500 Mbps · Latency: 18ms
Bandwidth: 41% utilized
New York Branch
SD-WAN + DIA · 500 Mbps · Latency: 22ms
Bandwidth: 87% utilized ⚠️
Atlanta DC
DIA · 1 Gbps · Latency: 12ms
Bandwidth: 34% utilized
Denver Office
SD-WAN · 200 Mbps · Latency: 16ms
Bandwidth: 28% utilized
Miami Remote
SASE · 100 Mbps · Latency: 24ms
Bandwidth: 19% utilized

Active & Recent Alerts

TimeLocationAlertSeverityStatus
Today, 09:14New York BranchBandwidth utilization > 85% threshold ⚠ Warning Active
Yesterday, 22:08Chicago HQLatency spike (42ms peak) ⚠ Warning Resolved
Feb 25, 14:30Dallas OfficeSIP trunk jitter > 30ms ⚠ Warning Resolved
Feb 22, 03:12Atlanta DCBGP session flap detected Critical Resolved
UCaaS
SIP Trunking
CCaaS
Teams Routing
Next-Gen POTS
Total Extensions
247
Active Calls (now)
34
Calls Today
1,284
Avg. MOS Score
4.38
Good quality

UCaaS License Allocation

License TypeAllocatedIn UseAvailable
Standard Seat20018416
Premium Seat50473
Common Area20164
Softphone Only30228

STIR/SHAKEN Attestation

A-Level Verified

All outbound caller IDs carry full A-level STIR/SHAKEN attestation, ensuring maximum deliverability and reduced spam flagging. Last verified: Feb 26, 2026.

Total Channels
180
Active Channels
84
Peak Utilization
72%
Failover Status
Standby Ready
Active

SIP Trunk Groups

Trunk GroupChannelsPeak UsageCodecStatus
Chicago HQ6042 (70%)G.711 / G.729Active
Dallas3018 (60%)G.711Active
New York3024 (80%)G.711 / G.729Active
Disaster Recovery600 (standby)G.711Standby
Agent Seats
42
Agents Online
31
Calls in Queue
4
Avg. Wait Time
1:24
↓ 12s vs yesterday

Queue Performance — Today

Sales QueueAvg: 0:48
Support QueueAvg: 1:56
Billing QueueAvg: 2:14

Today's Metrics

Total Calls Handled384
Calls Abandoned12 (3.1%)
First Call Resolution82%
Avg. Handle Time4m 32s
CSAT Score4.6 / 5.0
Teams Users Enabled
186
Active PSTN Calls
12
Routing Method
Direct Routing
Avg. Call Quality
4.41
Excellent

Teams Voice Configuration

SBC ProviderCOEO Managed SBC
Trunk TypeDirect Routing
DIDs Assigned186 (from pool of 250)
Emergency CallingE911 with dynamic location
Media BypassEnabled
Auto Attendant3 configured

Call Quality — Last 7 Days

Jitter (avg)8ms
Latency (avg)22ms
Packet Loss0.02%
POTS Lines
14
Fax Lines
6
Alarm/Elevator
8
Monthly Cost
$420
↓ 68% vs copper

Next-Gen POTS Line Inventory

LineLocationTypeNumberStatus
POTS-001Chicago HQFax(312) 555-0201Active
POTS-002Chicago HQElevator(312) 555-0202Active
POTS-003Chicago HQFire Alarm(312) 555-0203Active
POTS-004DallasFax(214) 555-0301Active
POTS-005DallasAlarm(214) 555-0302Active
POTS-006New YorkFax(212) 555-0401Active
SD-WAN
SASE
DIA / Internet
SD-WAN Sites
5
Total Bandwidth
3.3 Gbps
Active Tunnels
12
App-Aware Policies
38

SD-WAN Circuit Inventory

LocationCircuit IDTypeSpeedProviderStatus
Chicago HQCOEO-CHI-001DIA1 GbpsCOEOUp
Chicago HQCOEO-CHI-002Broadband500 MbpsCOEOUp
DallasCOEO-DAL-001DIA500 MbpsCOEOUp
New YorkCOEO-NYC-001DIA500 MbpsCOEOUp
DenverCOEO-DEN-001Broadband200 MbpsCOEOUp
Atlanta DCCOEO-ATL-001DIA1 GbpsCOEOUp

Application Traffic Breakdown

Voice/RTP28%
Video Conferencing22%
Cloud SaaS (O365, etc.)31%
Web / General14%
Other5%
SASE PoPs
3
Protected Users
247
Policies Active
52
Threats Blocked Today
487

SASE / Zero Trust Components

ComponentDescriptionUsersStatus
Secure Web GatewayURL filtering, SSL inspection, malware scanning247Active
ZTNAZero Trust Network Access for private apps186Active
Cloud FirewallFWaaS with IPS/IDSAll sitesActive
DNS SecurityDNS-layer protection and filtering247Active
Remote Browser IsolationIsolated browsing for high-risk sites—Not Provisioned
DIA Circuits
4
Total Capacity
3 Gbps
Avg. Utilization
48%
SLA Compliance
100%

Dedicated Internet Access Circuits

LocationCircuit IDSpeedIP BlockUtilizationStatus
Chicago HQCOEO-CHI-DIA-0011 Gbps/28 (14 IPs)62%Up
DallasCOEO-DAL-DIA-001500 Mbps/29 (6 IPs)41%Up
New YorkCOEO-NYC-DIA-001500 Mbps/29 (6 IPs)87%High Use
Atlanta DCCOEO-ATL-DIA-0011 Gbps/27 (30 IPs)34%Up
🛡️
Threats Blocked (30d)
12,847
🔍
DDoS Mitigations
3
This month
🔥
Firewall Rules Active
284
📋
Security Score
92/100

Threat Activity — Last 7 Days

🔴 Threats detected🟢 Threats blocked

Top Threat Categories

Malware / Ransomware4,218
Phishing Attempts3,691
DDoS / Volumetric2,104
Intrusion Attempts1,890
Policy Violations944

Managed Firewall Policies

LocationDeviceRulesLast UpdatedHealth
Chicago HQFW-CHI-01112Feb 26, 2026Healthy
DallasFW-DAL-0168Feb 24, 2026Healthy
New YorkFW-NYC-0154Feb 25, 2026Healthy
Atlanta DCFW-ATL-0150Feb 23, 2026Healthy
Current Balance
$0.00
Paid in full
Monthly Recurring
$14,820
Last Payment
$14,820
Feb 15, 2026
Next Invoice
Mar 1
Auto-pay enabled

Invoice History

Export CSV →
InvoiceDateAmountServicesStatus
INV-2026-0228Feb 28, 2026$14,820.00Voice + Data + SecurityPaidPDF
INV-2026-0131Jan 31, 2026$14,680.00Voice + Data + SecurityPaidPDF
INV-2025-1231Dec 31, 2025$14,680.00Voice + Data + SecurityPaidPDF
INV-2025-1130Nov 30, 2025$14,520.00Voice + Data + SecurityPaidPDF
INV-2025-1031Oct 31, 2025$14,520.00Voice + Data + SecurityPaidPDF

Cost Breakdown — February 2026

Voice Services
$7,940
UCaaS + SIP + CCaaS
Data / Network
$4,380
SD-WAN + DIA
Security
$2,500
SASE + Managed FW
Open Tickets (3)
All Tickets
Closed
+ New Ticket
TicketSubjectServicePriorityStatusUpdated
#4823 NY branch bandwidth consistently high SD-WAN High In Progress 2h ago
#4819 Request: add 5 new UCaaS seats UCaaS Medium Pending 1 day ago
#4815 Webex integration call quality issue UCaaS / Webex Low Pending 3 days ago
TicketSubjectServicePriorityStatusUpdated
#4823 NY branch bandwidth consistently high SD-WAN High In Progress 2h ago
#4821 SIP trunk config update — DID routing SIP Trunking Medium Resolved 22 min ago
#4819 Request: add 5 new UCaaS seats UCaaS Medium Pending 1 day ago
#4815 Webex integration call quality issue UCaaS / Webex Low Pending 3 days ago
#4808 Firewall rule update for new SaaS app Managed FW Medium Resolved 5 days ago
#4796 Teams Direct Routing — new DID batch Teams Low Resolved Feb 18
TicketSubjectServicePriorityResolvedDuration
#4821 SIP trunk config update — DID routing SIP Trunking Medium Today 4 hours
#4808 Firewall rule update for new SaaS app Managed FW Medium Feb 23 1 day
#4796 Teams Direct Routing — new DID batch Teams Low Feb 18 2 days
#4782 SD-WAN failover test — Denver SD-WAN Low Feb 12 3 hours

Your COEO Support Team

👤
Sarah Mitchell
Dedicated Account Manager
Contact
👤
David Chen
Network Engineer
Contact
👤
NOC (24/7)
Network Operations Center
844-300-2636

SLA Summary — February 2026

Network Uptime SLA 100% ✓
Target: 99.999% · Actual: 100%
Voice Quality SLA (MOS) 4.38 ✓
Target: ≥ 4.0 MOS · Actual: 4.38
Ticket Response SLA 98.5% ✓
Target: < 15 min P1 · Avg: 8 min
Account
Notifications
Users
API Keys

Account Information

CompanyTechnovate.One
Account IDCOEO-TV1-2024-0812
Primary ContactAnish Jhaveri
Emailanish@technovate.one
Phone(312) 555-0142
Contract Term36 months (Aug 2024 – Aug 2027)
Support TierPremium — 24/7 NOC + Dedicated AM

Notification Preferences

Service outage alerts
Immediate email + SMS
ON
Maintenance windows
48h advance email
ON
Bandwidth threshold alerts
Email when > 80%
ON
Invoice ready
Monthly email
ON
Security threat digest
Weekly summary
ON

Portal Users

+ Invite User
NameEmailRoleLast LoginStatus
Anish Jhaverianish@technovate.oneAccount AdminToday, 09:00Active
Priya Sharmapriya@technovate.oneIT ManagerYesterdayActive
Marcus Leemarcus@technovate.oneNetwork AdminFeb 26Active
Jessica Torresjessica@technovate.oneBillingFeb 20Active
Ryan Brooksryan@technovate.oneRead OnlyFeb 14Inactive

API Keys

+ Generate Key
NameKey (partial)CreatedLast UsedPermissionsStatus
Monitoring Integrationcoeo_sk_...x8f2Oct 15, 2025TodayRead OnlyActive
Billing Webhookcoeo_sk_...m4a7Nov 3, 2025Feb 28Billing ReadActive
Old Test Keycoeo_sk_...j1k9Sep 2, 2025Sep 5, 2025Full AccessRevoked